Return & Exchange Policy

At Eman Jaloudi, we want you to feel confident in your purchase. Because of the nature of our products, all sales are final and refunds to the original form of payment are not offered. However, eligible merchandise may be returned within 30 days of the confirmed delivery date for online store credit, which can be used toward another scarf or any other available merchandise on our website.

Return Eligibility

To qualify for store credit, returned merchandise must be: Unworn, unused, and unwashed In its original condition Returned with any original packaging, tags, or materials Items showing signs of wear, staining, fragrance, makeup, washing, alteration, damage, or other use may not be accepted. Proof of purchase may also be required.

Sizing & Product Details

Our scarves are designed as one size fits all, so sizing-related issues are generally not expected. We encourage customers to carefully review all product photographs, descriptions, dimensions, materials, and other product details before placing an order.

Return Shipping

Customers are responsible for the cost of returning merchandise unless the item received was incorrect, damaged, or defective due to an error on our part. Please note that the following are non-refundable: Original shipping charges Return shipping costs Customs duties Taxes Other delivery-related fees We strongly recommend using a trackable shipping method when returning your order. Eman Jaloudi is not responsible for return packages that are lost or damaged while in transit.

Store Credit

Once your return has been received and inspected, approved returns will receive online store credit for the eligible merchandise value. Store credit: Cannot be redeemed for cash Cannot be refunded to the original payment method May be used toward another available item on our website If your replacement purchase costs more than your available store credit, you will be responsible for the remaining balance.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order information and clear photographs of the issue so our team can review your request and assist you.

How to Start a Return or Exchange

Before mailing anything back, please contact us at RETURNS@EMANJALOUDI.COM to request authorization. Returns mailed without prior authorization may not be accepted.