Shipping Policy

At Eman Jaloudi, we carefully prepare each order to ensure your pieces arrive safely and beautifully presented. All customer orders are shipped from the United States, while our 100% silk scarves are carefully manufactured in Turkey.

This Shipping Policy explains order confirmations, processing, shipping rates, tracking, international orders, and delivery responsibilities.

1. Order Confirmation

After successfully placing an order, you will receive an order confirmation email from orders@emanjaloudi.com at the email address provided during checkout.

Your confirmation email will include important information regarding your purchase, such as:

  • Your order number

  • Items purchased

  • Billing and shipping information

  • Order total

  • Shipping method, when applicable

Please review your confirmation carefully and contact us as soon as possible if you notice an error.

If you do not receive an order confirmation shortly after completing your purchase, please check your spam, junk, or promotions folder before contacting us.

An order confirmation confirms that we have received your order. It does not mean that your order has already shipped.

2. Order Processing

All orders require processing before shipment.

During processing, your order may be reviewed, prepared, packaged, and transferred to the appropriate shipping carrier.

Processing times may vary depending on factors including:

  • Order volume

  • Product availability

  • Holidays

  • Promotional periods

  • Product launches

  • Other operational circumstances

Processing time is separate from the estimated shipping or transit time provided by the carrier.

We appreciate your patience while your order is carefully prepared.

3. Shipping Confirmation & Tracking

Once your order has been prepared and shipped, you will receive a shipping confirmation email at the email address associated with your order.

When tracking is available, this email will include your tracking information so you can follow the progress of your shipment.

Please allow time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to scan and update newly received packages.

4. Shipping Rates

Shipping rates are calculated based on factors including:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

  • Available carrier options

Applicable shipping charges will be displayed during checkout before your purchase is completed.

Unless otherwise expressly stated as part of a promotion, shipping costs are the responsibility of the customer.

5. Domestic Shipping

We offer shipping throughout the United States where carrier service is available.

Estimated delivery times displayed at checkout or provided by a shipping carrier are estimates only and should not be considered guaranteed delivery dates unless expressly stated otherwise.

6. International Shipping

We offer international shipping to eligible destinations where available.

International delivery times may vary significantly depending on the destination and customs processing requirements.

Customers placing international orders are responsible for understanding any import requirements that may apply in their country.

7. Customs, Duties & International Taxes

International orders may be subject to additional charges imposed by the destination country, including:

  • Customs duties

  • Import taxes

  • Value-added tax (VAT)

  • Brokerage charges

  • Processing fees

  • Other government or carrier-imposed charges

These charges are not included in the product price or shipping price charged by Eman Jaloudi unless expressly stated otherwise at checkout.

Any applicable customs duties, taxes, or import-related charges are the responsibility of the customer.

Eman Jaloudi does not control these charges and generally cannot predict their amount.

Customs processing may also delay the delivery of an international shipment.

8. Estimated Delivery Times

Any estimated delivery date or shipping timeframe provided during checkout, through your tracking information, or by the shipping carrier is an estimate rather than a guarantee, unless specifically stated otherwise.

Delivery delays may occur because of circumstances including:

  • Severe weather

  • Holidays

  • Customs processing

  • Carrier disruptions

  • High-volume shipping periods

  • Transportation interruptions

  • Incorrect or incomplete addresses

  • Government restrictions

  • Other circumstances outside our reasonable control

Once a package has been transferred to the shipping carrier, transit and delivery are subject to that carrier's network, policies, and operations.

9. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

Eman Jaloudi is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

If you discover an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

10. Returned-to-Sender Packages

If an order is returned to Eman Jaloudi because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another issue attributable to the recipient, additional shipping charges may apply if the customer requests that the order be shipped again.

Any customs charges, carrier fees, or other costs associated with the returned shipment may also be deducted or charged where permitted.

11. Delivery & Carrier Responsibility

Once an order has been transferred to the shipping carrier, the package becomes subject to the carrier's tracking and delivery process.

Customers are encouraged to monitor their tracking information and make appropriate arrangements to safely receive their package.

If tracking shows an unusual delay, failed delivery attempt, or other transportation issue, we recommend contacting the shipping carrier using the tracking information provided.

Our customer service team may also assist where reasonably possible.

12. Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location

  • Checking with other members of your household

  • Checking with neighbors, building management, a front desk, or mailroom when applicable

  • Allowing a short period of time in case the carrier's delivery scan occurred before the package was physically delivered

  • Contacting the shipping carrier directly

Please contact us if additional assistance is needed.

Eman Jaloudi will make reasonable efforts to assist with carrier-related inquiries, although we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier where circumstances are outside our control.

13. Lost or Damaged Shipments

If your package appears to have been lost in transit or arrives with shipping-related damage, please contact us promptly at the contact information provided on our website.

For damaged shipments, please retain:

  • The product

  • Original packaging

  • Shipping box or mailer

  • Shipping label

  • Photographs showing the damage

These materials may be necessary when reviewing the issue or submitting a claim with the shipping carrier.

14. Multiple Shipments

In some circumstances, items from the same order may be shipped separately.

If this occurs, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping solely because we choose to divide an order into multiple shipments unless otherwise disclosed and agreed to.

15. Order Changes & Cancellations

If you need to request a change or cancellation after placing an order, please contact us as quickly as possible.

Because orders may begin processing shortly after they are received, we cannot guarantee that an order can be changed or canceled once it has been submitted.

Once an order has shipped, it generally cannot be canceled and will instead be subject to our applicable Return & Exchange Policy.

16. Shipping Promotions

From time to time, Eman Jaloudi may offer free or discounted shipping promotions.

Promotions may:

  • Apply only to certain destinations

  • Require a minimum purchase

  • Exclude certain products

  • Apply only to specific shipping methods

  • Be available for a limited time

Any additional terms for a shipping promotion will be provided with the applicable offer.

17. Contact Us

For questions regarding an existing order, shipping status, or delivery issue, please contact:

orders@emanjaloudi.com

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.